Frequently Asked Questions

Freight shipping is used for all display cases due to their size and weight. Your case will be securely crated and shipped via LTL (Less Than Truckload) freight. Delivery is to your business address with curbside drop-off. The freight carrier will call to schedule a delivery appointment. For an additional fee, you can add liftgate service (for locations without a loading dock) and inside delivery.

Freight costs vary based on distance, weight, and any additional services (liftgate, inside delivery). Shipping is calculated at checkout based on your location. Typical shipping costs range from $149-$399 for single cases. Bulk orders may qualify for discounted freight rates — contact us for a custom quote.

Standard freight shipping typically takes 7-14 business days from the time your order ships. Expedited options (3-5 business days) are available for an additional cost. You'll receive tracking information and the freight carrier will contact you to schedule a delivery appointment.

Currently, we ship to addresses within the continental United States. For international orders or shipments to Hawaii, Alaska, or Puerto Rico, please contact our sales team for a custom quote.

All shipments are fully insured. If your case arrives damaged, note the damage on the delivery receipt before signing, take photos, and contact us within 24 hours. We'll arrange for a replacement or repair at no additional cost to you.

Most of our popular display cases are kept in stock and ship within 1-3 business days. Custom configurations or large bulk orders may require additional lead time (typically 2-4 weeks). Product pages will indicate current availability.

Yes, expedited processing is available for in-stock items. Contact our sales team to discuss rush order options. Expedited freight shipping is also available for faster delivery once your order ships.

Once your order ships, you'll receive tracking information via email. For order status updates or questions, contact our customer service team at info@masterdisplaycases.com.

Most display cases arrive 90% assembled and require minimal setup. Typical assembly involves attaching the base, installing shelves, and connecting the lighting. Most customers complete assembly in 30-45 minutes with basic tools (Phillips head screwdriver, level).

Yes, detailed step-by-step instructions with diagrams are included with every display case. We also provide video assembly guides on our YouTube channel. If you need additional support, our customer service team can walk you through any step.

For bulk orders (3+ cases), we can arrange professional assembly services in most areas. This is particularly popular for multi-location retailers or store remodels. Contact our sales team for pricing and availability.

Basic assembly requires a Phillips head screwdriver and a level. All necessary hardware (screws, bolts, anchors) is included. For wall-mounted cases, you may need a drill for mounting into studs or masonry.

All display cases come with a 5-year structural warranty covering the frame, glass, and shelving. LED/RGB lighting components are covered for 2 years. The warranty covers defects in materials and workmanship under normal commercial use.

The warranty does not cover damage from misuse, accidents, improper installation, or normal wear and tear. Glass breakage due to impact is not covered. Lighting components that fail due to power surges or improper voltage are not covered.

Contact our customer service team with photos of the defect and your order number. We'll evaluate the claim and, if approved, ship replacement parts or arrange for a replacement unit. Most warranty claims are processed within 5 business days.

Yes, the warranty is transferable to a new owner if the display case is sold or the business changes ownership. Proof of original purchase is required.

Bulk pricing starts at 3 units of the same display case model. Discounts increase with quantity: 3-5 units (10% off), 6-10 units (15% off), 11-20 units (20% off), 21+ units (25% off). Custom quotes are available for larger orders.

Use our Contact page or email info@masterdisplaycases.com with your desired quantities and models. Our sales team will provide a detailed quote within 24 business hours.

Yes, we coordinate shipments to ensure all cases arrive together when possible. For very large orders, we may ship in multiple trucks but will coordinate delivery timing. Freight costs for bulk orders are often lower per unit due to better freight class rates.

Yes, bulk discounts apply to mixed orders as well. The discount tier is based on total units ordered. For example, ordering 3 floor-standing cases and 3 countertop cases would qualify for the 6-unit discount tier.

Yes, qualified businesses can apply for Net 30 payment terms. This requires a credit application and approval. Net 30 terms are typically available for orders over $2,500. Contact our sales team for details.

Yes, we offer custom sizing for orders of 5+ units. Custom dimensions may affect pricing and lead time. Contact our sales team with your specifications for a quote.

All display cases include integrated LED lighting. RGB (color-changing) lighting is available as an upgrade on most models. RGB systems include a remote control with 16 color options and multiple modes (fade, flash, strobe). You can also set a static color to match your brand.

Yes, all display cases include lockable doors or access panels. Two keys are included with each case. Additional keys can be ordered if needed. For high-security applications, we can install upgraded locking mechanisms.

Yes, all display cases feature adjustable glass shelves. Shelf positions can be modified without tools in most models. Additional shelves can be purchased separately if needed.